Terms & Conditions

By using this website and placing an order, you agree to the terms & conditions set out below.

We may revise these terms and conditions at any time.

How to order

You can place an order from The Dried Petal Company online via our website www.driedpetalcompany.com

In the unlikely event we are out of stock & unable to fulfil your order within the quoted timescales, we will contact you to ask your preference for refund or to wait for the stock to arrive. 

Personalised / Custom-made to order items

When placing an order for personalised items, please check all wording, capital lettering & spellings very carefully. The Dried Petal Company cannot be held responsible for errors identified after work has commenced. Any alterations after this time will be charged according to work already completed. Proofs are not usually created for layouts - if you do wish to view a proof of the layout, please contact us when you place your order to request this. Samples are available to purchase which let you view an non-personalised example of the product prior to making a purchase.

Personalised items & other items that are custom made to order incur extra processing time - please allow 5-10 business days for them to be created & prepared for dispatch. During peak wedding season processing times may be longer – where this is the case, there will be notification on the information bar at the top of the website & full details on the delivery page, so that you are aware before you purchase.

Please bear in mind that especially long or short names or dates will alter the appearance of your personalised product.

Occasionally it might be necessary to alter the date layout to create a better finish for the personalisation - for example, to make the wording fit or for the design to appear more balanced/even, it may be necessary to lengthen or shorten the format of the date supplied.

As your customised accessories are personal to you & time has been used in creation of the product, any orders cancelled once work has commenced will be charged appropriately to the work already carried out. If all work has been completed, the order will be charged in full.

Designs are copyright © The Dried Petal Company

Prices

We reserve the right to alter prices without notice at any time 

Payments

We accept payments via Credit/Debit Card or PayPal. Our website card payments are securely processed by Shopify. Card payments for our Payment Plan & email invoices are securely processed by PayPal.

Gift Vouchers

Gift vouchers can be purchased via our website. The vouchers are digital - no physical item is sent in the post. Gift vouchers expire 24 months after purchase. Gift vouchers are non-refundable.

Pre-Order Service

With the Pre-Order Service you can ask us to delay dispatch of your order until closer to your wedding date. Full details of this service can be viewed via this link. Please note: if you select the Pre-Order Service on one or more items in your order, delayed dispatch will apply to all of the items within that order - all items are sent together in one package. If you wish to purchase some items with delayed dispatch and some items for dispatch immediately, you will need to place two separate orders.

Payment Plans

We offer Payment Plan options with payments taken monthly or bi-monthly on your chosen date, over a timescale requested by you.

The first payment is taken at the time of setting up the plan & acts as a deposit - please note the deposit is non-refundable.

Products remain the property of The Dried Petal Company & will not be dispatched until payment is received in full.

There is a small fee for setting up a Payment Plan of £2.50. This is to cover the extra transaction fees created from multiple payment transactions.

To set up a Payment Plan - contact us to let us know you wish to arrange a payment plan & provide the following details...

We'll need to know:

The item(s) that you wish to order along with quantities
The frequency of payment (monthly or bi-monthly)
The date you would like to make the payment (for example, some people like to pick a date around payday)
The timescale for the plan (how many months you wish to spread the plan over) 

How we use your details

We only send email communications in relation to your order. Your personal details, as supplied with your order, are only stored by us for the purpose of financial records & accounts for tax purposes. You can find full details in our Privacy Policy.

Dispatch Timescales

We aim to dispatch most orders within 1-5 business days*, once payment is received.

*Custom-made to order and personalised items carry a longer processing timescale – for full details view our Delivery Terms & Conditions Page - if you are unsure whether an item is custom made to order, please contact me to clarify. These items are not available for next day delivery – but you are welcome to select our Next Day Delivery service if you wish to speed up the arrival of your parcel once it is ready for dispatch.

Processing timescales may be longer during the peak wedding season. Where this is the case, notices will be posted around the site (including the Delivery Page and in the header at the top of each page) to notify you of this prior to placing an order.

We recommend you select a Next Day Delivery option if you are placing an order less than 10 business days before the wedding date, for your peace of mind. 

Delivery

Please refer to our Delivery Terms & Conditions for full T&Cs relating to domestic & international deliveries. 

Returns / Exchanges

We understand that buying online you are not able to fully assess the goods you are buying prior to purchase, for this reason we offer an exchange/refund service should you change your mind.

Please note: Custom-made / personalised / crafted-to order items cannot be returned - this includes custom petal mixes.

Refunds are not given for personalised / custom-made / crafted-to-order items, as per the Department for Business Innovation & Skills document, Consumer Contracts Implementing Guidance December 2013 Section H 6. This is because the item has been created for you.

Samples are also excluded from our normal returns policy.

Please contact us to arrange the return prior to posting the parcel back to us & we will supply full return details.

Please notify us that you wish to return your order within 14 days of receipt. You then have 14 days to return the item to us - it must be unused and in their original packaging.

ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED / REFUNDED

Once items have been received we will issue a full refund for the item price (excluding any postage charges). Return postage charges are the responsibility of the customer.

We recommend that you obtain a Certificate of Posting from your post office and keep it in a safe place until we confirm receipt of the package. You will need this should the package go missing in transit.

Please remember to enclose a note (or return to sender details on the package) so we are able to identify who the parcel is from with an indication of your preference for a refund or exchange.

Please remember we do offer a petal sample service, to give you the opportunity to see a selection of the petals before you buy … hopefully avoiding the need to return.

Use of our petals

We sell our dried petals for use as confetti. None of our petals are for food use.

Last Updated August 2024