Delivery

PLEASE REMEMBER:
CRAFTED TO ORDER & PERSONALISED ITEMS
Delivery Costs - UK
STANDARD DELIVERY
£3.95 for orders between £5.00 - £59.99
FREE for orders over £60.00
PLEASE NOTE Royal Mail do not consider a standard parcel lost until 10 business days after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed. If you are in a hurry to receive your parcel, we recommend you upgrade your postage to The Express Service (see details below).
DELIVERY UPGRADE
The Express Service: Royal Mail Tracked 24 £5.95 (estimated delivery 1-2 business days)
Our express service which includes express dispatch for eligible orders* - if you place your order before 11am your parcel will be dispatched the same business day. Please note: we dispatch orders Monday - Friday. Any orders placed after 11am or over the weekend/bank holiday will be dispatched the following business day.
Your parcel will be dispatched via the Royal Mail Tracked 24 service, which has a delivery aim of 1 business day. Please note, while next-day delivery is likely, Royal Mail do not guarantee next-day delivery with this service.
*Important: same-day dispatch is not available for crafted / custom-made / personalised items (eg. cones and similar) as they need time to be created. You are welcome to select The Express Service to speed up the delivery of your parcel once it is ready for dispatch, but please allow up to an additional 5-10 business days for your order to be created and prepared for dispatch (see the 'Dispatch Update' image at the top of this page for our current crafting timescales).
SENDING GREETINGS CARDS DIRECTLY TO THE RECIPIENT
If you would like us to send the card directly to the recipient, you can ask us to perform this service by checking the box on the greeting card product page when asked if you would like the card sending directly to you, or to your recipient. If you wish to use this service, you will need to upgrade your purchase to 'Add a message' so that your message is printed inside the card (so that the recipient knows who it's from!). We will pop the card into its envelope and print the recipient's address onto the envelope and send the card directly to them. For this service, please remember to supply the recipient's address as the delivery address at checkout.
International Delivery
Our Airmail rates are -
£8.95 for orders up to £4.99
£12.95 for orders between £5.00 - £19.99
£14.95 for orders between £20.00 - £89.99
£16.95 for orders between £90.00 - £199.99
£19.95 for orders over £200.00
Some countries do not permit lavender to be imported. We are not able to send lavender or mixes containing lavender to Australia. If you place an order containing lavender with an Australian delivery address, we will refund the order. For other countries, we recommend checking with the local authorities in the delivery country to find out if lavender is restricted, prior to placing an order.
Any timescales quoted for delivery (UK or International) are estimated only. We shall not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery details.