Delivery


PLEASE REMEMBER:

ESTIMATED DELIVERY TIME = PROCESSING TIME + DELIVERY TIME
For our current processing/crafting timescales, see the 'Dispatch Update' image at the top of this page. We always keep this up to date, so it reflects the current situation.
The processing/crafting timescale is the time it will take to prepare your order to leave us. Processing timescales are likely to be longer during peak wedding season when it is likely to be incredibly busy.
We recommend you select The Express Service if you are placing an order less than 10 business days before the wedding date, to ensure your parcel arrives in time. 

CRAFTED TO ORDER & PERSONALISED ITEMS

Crafted-to-order and personalised items carry a longer processing timescale. This includes any items that require time to craft and create prior to dispatch (including cones, envelopes, stickers etc).
For our current crafting timescales, see the 'Dispatch Update' image at the top of this page.
Crafting timescales are likely to be at the longer end of the scale during peak wedding season when it is likely to be incredibly busy.
If it is peak wedding season and you are in hurry to receive your order, please contact us to make us aware that you are in a hurry and to confirm whether it will be possible to prepare your order within the given timescale.
If you are at all confused about any of this information, please contact us to clarify for you.

Delivery Costs - UK 

STANDARD DELIVERY 

£1.99 for orders up to £4.99 
£3.95 for orders between £5.00 - £59.99 
FREE for orders over £60.00
Our standard delivery is Royal Mail 2nd Class or Tracked 48, which is estimated to take 2-5 business days after posting.

PLEASE NOTE Royal Mail do not consider a standard parcel lost until 10 business days after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed. If you are in a hurry to receive your parcel, we recommend you upgrade your postage to The Express Service (see details below).


DELIVERY UPGRADE

The Express Service: Royal Mail Tracked 24 £5.95 (estimated delivery 1-2 business days)
Our express service which includes express dispatch for eligible orders* - if you place your order before 11am your parcel will be dispatched the same business day. Please note: we dispatch orders Monday - Friday. Any orders placed after 11am or over the weekend/bank holiday will be dispatched the following business day.
Your parcel will be dispatched via the Royal Mail Tracked 24 service, which has a delivery aim of 1 business day. Please note, while next-day delivery is likely, Royal Mail do not guarantee next-day delivery with this service.
*Important: same-day dispatch is not available for crafted / custom-made / personalised items (eg. cones and similar) as they need time to be created. You are welcome to select The Express Service to speed up the delivery of your parcel once it is ready for dispatch, but please allow up to an additional 5-10 business days for your order to be created and prepared for dispatch (see the 'Dispatch Update' image at the top of this page for our current crafting timescales).

SENDING GREETINGS CARDS DIRECTLY TO THE RECIPIENT

If you would like us to send the card directly to the recipient, you can ask us to perform this service by checking the box on the greeting card product page when asked if you would like the card sending directly to you, or to your recipient. If you wish to use this service, you will need to upgrade your purchase to 'Add a message' so that your message is printed inside the card (so that the recipient knows who it's from!). We will pop the card into its envelope and print the recipient's address onto the envelope and send the card directly to them. For this service, please remember to supply the recipient's address as the delivery address at checkout.

Please note: we are unable to guarantee delivery on a specific day with the standard Royal Mail services as these services only carry estimated delivery timescales - we are not responsible for any delays in transit.

Please remember to add the processing/crafting timescale onto the delivery timescales to estimate the delivery of your order.

International Delivery

International delivery is estimated to take around 5-10 business days, but the postal services state that we must allow up to 20 business days (4 weeks) for an international delivery.
International packages are dispatched via Airmail Tracked and have tracking reference numbers.

Our Airmail rates are -
£8.95 for orders up to £4.99
£12.95 for orders between £5.00 - £19.99
£14.95 for orders between £20.00 - £89.99
£16.95 for orders between £90.00 - £199.99
£19.95 for orders over £200.00

Airmail parcels are not considered lost until 20 business days (4 weeks) after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed.

CUSTOMS, IMPORT TAXES & FEES
Customs regulations change regularly. It is the responsibility of the customer to research before placing an order, whether the items being purchased are permitted for import into your country and any associated taxes / fees that may be payable by you (the customer). The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods. The levels and thresholds vary from country to country.
All orders are sold on a 'Duty Unpaid' basis, meaning import duties and taxes may be payable by the recipient. Any import duties are the responsibility of the customer.
The Dried Petal Company will not refund for any items held by customs in the destination country.
Please be aware that any packages inspected by customs may cause a delay to delivery. 

A note on lavender
Some countries do not permit lavender to be imported. We are not able to send lavender or mixes containing lavender to Australia. If you place an order containing lavender with an Australian delivery address, we will refund the order. For other countries, we recommend checking with the local authorities in the delivery country to find out if lavender is restricted, prior to placing an order.

Any timescales quoted for delivery (UK or International) are estimated only. We shall not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery details.