Delivery

Annual Holiday Break

PLEASE NOTE: ANNUAL HOLIDAY 
WE WILL CLOSE FRIDAY 22 SEPTEMBER 2023 AT 4PM & RE-OPEN AS NORMAL MONDAY 16 OCTOBER 2023.

You are welcome to place an order while we are closed provided you are happy your order will not begin processing until we re-open.
There will be a promotion code running during our break (by way of apology for the delay dispatching your order) so why not take advantage of 10% off using code:
HOLIDAY2023
T&Cs: Valid from 4pm 22.09.2023 until 11.59pm 18.10.2023. You must be logged in to the site to use the code. The code is not valid for use with any other discount codes and must be entered into the box during checkout (it cannot be applied retrospectively).
Returns:
If you wish to return an order, please do not return it while we are closed - there will not be anyone here to receive the package. Email us (or fill out the contact form) to let us know that you want to make a return and we will get back to you Monday 16 October with the details you need for the return. Don't worry about the normal 14-day return policy, we are extending it temporarily to accommodate the closure.

Dispatch Timescales

PLEASE REMEMBER:
ESTIMATED DELIVERY TIME = DISPATCH TIME + DELIVERY TIME
We aim to dispatch most orders within 1-3 business days*, once payment is received.
*Custom-made to order & personalised items carry a longer processing timescale – see details below - if you are unsure whether an item is custom made to order, please contact us to clarify. Custom made & personalised items are not available for next day delivery – but you are welcome to select a Next Day Delivery service if you wish to speed up the arrival of your parcel once it is ready for dispatch.
Processing timescales may be longer during the peak wedding season. Where this is the case, we will post a 'Dispatch Update' at the top of this page.
We recommend you select a Next Day Delivery option if you are placing an order less than 10 business days before the wedding date, for your peace of mind. 

Custom-made to order / Personalised items

This includes any items that require time to craft & create prior to dispatch. For example - sets of organza bags filled with confetti / envelopes filled with confetti / or with stickers, wooden signs & gifts, cones etc.
Most of the time you will need to allow 3-7 business days for your order to be created & prepared for dispatch. However, at peak times we can be very busy, so you may need to allow up to 10 business days for us to prepare your order. Where this is the case, we will post a 'Dispatch Update' at the top of this page to warn you of the longer timescales.
If it is peak wedding season & you are in hurry to receive your order, please contact us to make us aware that you are in a hurry & to confirm whether it will be possible to prepare your order within the given timescale.
If you are at all confused about this, please contact us to clarify for you.

Sending greetings cards directly to recipient

If you would like us to send the card directly to the recipient, you can ask us to perform this service by checking the box on the greeting card product page when asked if you would like the card sending directly to you, or to your recipient. If you wish to use this service, you will need to upgrade your purchase to 'Add a message' so that your message is printed inside the card (so that the recipient knows who it's from!). We will pop the card into its envelope & print the recipient's address onto the envelope & send the card directly to them. For this service, please remember to supply the recipient's address as the delivery address at checkout.
Please note: we are unable to guarantee delivery on a specific day with the standard Royal Mail services as these services only carry estimated delivery timescales - we are not responsible for any delays in transit.
Please remember to add the processing/crafting timescale onto the delivery timescales to estimate the delivery of your order.

Delivery Costs - UK

Standard Delivery 

Orders up to £11.99: £1.99
Orders between £12.00 - £49.99: £4.50
FREE for orders over £60.00
Our standard delivery is Royal Mail 2nd Class, which is estimated to take 2-5 business days after posting

Delivery Upgrades

Royal Mail Tracked 24: £5.50
The Tracked 24 service, has a delivery aim of 1-2 business days after posting (please note, this is not a guaranteed next day delivery service)

Next Day - Special Delivery: £7.99
For eligible orders* if you place your order before 12noon your parcel will be dispatched the same business day (orders placed after 12noon or over the weekend/bank holiday will be dispatched the following business day).

Your order will be dispatched via Royal Mail Special Delivery – this service is guaranteed to be out for delivery the following business day after posting (excluding deliveries to Jersey - these are no longer guaranteed next day). Deliveries take place Monday - Saturday.
*Important: next day delivery is not available for custom made / personalised items as they need time for creation. You are welcome to select next day delivery to speed up the delivery of your parcel once it is ready for dispatch, but please allow up to an additional 5-10 business days for your order to be created & prepared for dispatch.
 

Please note:

Royal Mail do not consider a standard parcel (2nd Class) lost until 10 business days after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed. If you are in a hurry to receive your parcel, we recommend you upgrade your postage to Special Delivery which is guaranteed to be out for delivery the following day after posting.

International Delivery

International delivery is estimated to take around 5-10 business days, but the postal services state that we must allow up to 20 business days (4 weeks) for an international delivery.
International packages are dispatched via Airmail Tracked & have tracking reference numbers.
Please note: personalised items are custom made to order so please allow up to an additional 5-10 business days for them to be created & prepared for dispatch. 

Airmail Postage Charges are calculated at checkout

 

Please note: as of, 1 July 2021, the European Commission introduced a new import system. Any orders imported from outside of the EU may be subject to tax & a clearance/handling fee. We do not collect these taxes & fees at the point of sale - these may be charged by the authorities in the destination country before delivery. As with all customs charges & fees, these are the responsibility of the customer to pay. For more information on this, see guidance from the European Commission.
Unfortunately, due to new packaging laws, we can no longer send packages to Germany.
We are also unable to send petals to Ireland as they get refused at the border.

 

Please note: Airmail parcels are not considered lost until 20 business days (4 weeks) after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed.
CUSTOMS IMPORT TAXES & FEES
Customs regulations change regularly. It is the responsibility of the customer to research before placing an order, whether the items being purchased are permitted for import into your country & any associated taxes / fees that may be payable by you (the customer). The customs authorities in the destination country & the customs thresholds in place determine if charges are due on imported goods. The levels & thresholds vary from country to country.
All orders are sold on a 'Duty Unpaid' basis, meaning import duties & taxes may be payable by the recipient. Any import duties are the responsibility of the customer. The Dried Petal Company will not refund for any items held by customs in the destination country. Please be aware that any packages inspected by customs my cause a delay to delivery. 

Any timescales quoted for delivery (UK or International) are estimated only. We shall not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery details.

 

Pick Up - Collection in Person

If you live locally, you are welcome to collect in person. Pick Up is available to select in the shipping section at checkout.
Items that are not custom made to order (such as confetti) are usually ready for collection within 24 hours of placing an order - but we may extend this at peak times. Custom made items require time to prepare / craft prior to collection - these items will normally be ready within 5-10 business days. Once you place your order for Pick Up, we will contact you to provide details of when the order will be ready & make arrangements with you for the collection.
Collection in person is via pre-arranged appointment only - please contact us to arrange a suitable collection time