Terms & Conditions, policies

Terms & Conditions

By using this website and placing an order, you agree to the terms & conditions set out below.
We may revise these terms and conditions at any time.

How to order
You can place an order from The Dried Petal Company online via our website www.driedpetalcompany.com

In the unlikely event we are out of stock & unable to fulfil your order within the quoted timescales, we will contact you to ask your preference for refund or to wait for the stock to arrive.

Personalised / Custom-made to order items
When placing an order for personalised items, please check all wording, capital lettering & spellings very carefully. The Dried Petal Company cannot be held responsible for errors identified after work has commenced. Any alterations after this time will be charged according to work already completed. Proofs are not usually created for layouts - if you do wish to view a proof of the layout, please contact us when you place your order to request this. Samples are available to purchase which let you view an non-personalised example of the product prior to making a purchase.

Personalised items & other items that are custom made to order incur extra processing time - please allow up to 10 business days for them to be created & prepared for dispatch. During peak wedding season processing times may be longer – where this is the case, there will be notification on the website & at checkout so that you are aware before you purchase.

Please bear in mind that especially long or short names or dates will alter the appearance of your personalised product. 

Occasionally it might be necessary to alter the date layout (particularly with cones) to create a better finish for the personalisation - for example, to make the design appear more balanced/even it may be necessary to lengthen or shorten the format of the date.

As your customised accessories are personal to you & time has been used in creation of the product, any orders cancelled once work has commenced will be charged appropriately to the work already carried out. If all work has been completed, the order will be charged in full.

Designs are copyright © The Dried Petal Company.

We accept payments via Credit/Debit Card or PayPal. Our card payments are securely processed by Stripe.

How we use your details
We only send email communications in relation to your order. Your personal details, as supplied with your order, are only stored by us for the purpose of financial records & accounts for tax purposes. You can find out more in our Privacy & Cookies Policy.

Dispatch Timescales
We aim to dispatch most orders within 1-3 business days* once payment is received.

We recommend you select a Next Day Delivery option if you are placing an order less than 5 business days before the wedding date, for your peace of mind.

*Custom made / personalised items carry a longer processing timescale – full details are available in the item description. These items are not available for next day delivery – but you are welcome to select a Next Day delivery service if you wish to speed up the arrival of your parcel once it is ready for dispatch.

Delivery - UK
By submitting an order, you confirm you have checked the address details supplied on your order are complete & accurate. You will also receive an email order confirmation to give you an opportunity to double check the details you've submitted (if there's no sign in your inbox, check your spam/junk folder in case we've gone in there). In the event that a package is returned to us by the carrier due to incorrect/incomplete address details or failure to collect the parcel after a delivery attempt (we advise you check your tracking as Royal Mail do not always leave a card) an additional postage fee will be charged if you want the package to be sent out for a second time.

Standard UK Delivery
Free Delivery for Sample Packs
£1.95 for orders up to £9.99
£3.95 for orders over £10
Free Standard delivery for orders over £100 (offer excludes Sample Packs)

Standard UK delivery is via Royal Mail 2nd Class Post which is estimated to take 2-5 business days.

Please note: Royal Mail do not consider a parcel lost until 10 business days after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed. If you are in a hurry to receive your parcel, we recommend you upgrade your postage to an express method which are guaranteed.

Next Day Special Delivery Service by 1pm (Monday – Friday)
£7.95 for all orders

This service is available if you place your order before 1pm.

Your order will be dispatched via Royal Mail Special Delivery – this service is guaranteed to be out for delivery the following business day after posting (orders placed after 1pm or over the weekend/bank holiday will be dispatched the following business day).

If your order is dispatched on a Friday - the parcel will be out for delivery on Monday.

Please note: next day delivery is not available for customised/personalised items as they are custom made to order. You are welcome to select next day delivery to speed up the delivery of your parcel once it is ready for dispatch, but please allow up to an additional 10 business days for your order to be created & prepared for dispatch.

Delivery - Overseas
Overseas Delivery Costs – estimated delivery 7-10 business days.
Delivery charges for parcels overseas will be influenced by the size / quantity.
International packages are dispatched via Airmail Tracked & come with tracking reference numbers.
Please note: personalised items are custom made to order so please allow up to an additional 10 business days for them to be created & prepared for dispatch.

Airmail Postage Charges (per delivery box):
Europe £13.00 per airmail delivery box
Rest of the World £16.00 per airmail delivery box

In the event that your order will require more than one delivery box, we will contact you to arrange payment for additional shipping charges before any work commences on your order. If you are placing a larger order you may wish to contact us prior to placing your order to confirm total shipping charges.

Please note: Airmail parcels are not considered lost until 20 business days after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed. If you are in a hurry to receive your parcel, you may prefer to contact us for alternative delivery options.

Any timescales quoted for delivery (UK or International) are estimated only. We shall not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery details.

Collection in Person
If you live locally, you are welcome to collect in person & save on postage costs.
Collection in person is via pre-arranged appointment only - please contact me to arrange a suitable collection time

Returns / Exchanges
We understand that buying online you are not able to fully assess the goods you are buying prior to purchase, for this reason we offer an exchange/refund service should you change your mind.
Please note: Customised/personalised items cannot be returned.
Refunds are not given for personalised items, as per the Department for Business Innovation & Skills document, Consumer Contracts Implementing Guidance December 2013 Section H 6. This is because the item has been custom made for you.

Samples are also excluded from our normal returns policy.

Please contact us to arrange the return prior to posting the parcel back to us & we will supply full return details.
Please notify us that you wish to return your order within 14 days of receipt. You then have 14 days to return the item to us - it must be unused & in their original packaging.


Once items have been received we will issue a full refund for the item price (excluding any postage charges). Return postage charges are the responsibility of the customer.
We recommend that you obtain a Certificate of Posting from your post office & keep it in a safe place until we confirm receipt of the package. You will need this should the package go missing in transit.
Please remember to enclose a note so we are able to identify who the parcel is from with an indication of your preference for a refund or exchange.

Please remember we do offer a petal sample service, to give you the opportunity to see a selection of the petals before you buy … hopefully avoiding the need to return.

Last Updated March 2019