We understand that buying online you are not able to fully assess the goods you are buying prior to purchase, for this reason we offer an exchange/refund service should you change your mind.
Please note: Customised/personalised items cannot be returned.
Refunds are not given for personalised items, as per the Department for Business Innovation & Skills document, Consumer Contracts Implementing Guidance December 2013 Section H 6. This is because the item has been custom made for you.
Samples are also excluded from our normal returns policy.
Please contact us to arrange the return prior to posting the parcel back to us & we will supply full return details.
Please notify us that you wish to return your order within 14 days of receipt. You then have 14 days to return the item to us - it must be unused & in their original packaging.
ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED / REFUNDED
Once items have been received we will issue a full refund for the item price (excluding any postage charges). Return postage charges are the responsibility of the customer.
We recommend that you obtain a Certificate of Posting from your post office & keep it in a safe place until we confirm receipt of the package. You will need this should the package go missing in transit.
Please remember to enclose a note so we are able to identify who the parcel is from with an indication of your preference for a refund or exchange.
Please remember we do offer a sample service, to give you the opportunity to see a selection of the petals before you buy … hopefully avoiding the need to return.