DUE TO UNFORSEEN CIRCUMSTANCES, WE ARE MIGRATING TO A NEW WEBSITE OVER THE NEXT COUPLE OF WEEKS. PLEASE CHECK OUR SOCIAL MEDIA FEEDS FOR UPDATES.

HOW MUCH IS DELIVERY?
In the UK - Standard delivery
We offer free standard delivery on all UK orders

In the UK - Next Day Delivery
Upgrade to Special Delivery for £7.95

International Delivery
Europe    £12.00 per airmail delivery box
Zone 1 (e.g. US, Canada)      £16.50 per airmail delivery box
Zone 2 (e.g. Australia, New Zealand)     £18.00 per airmail delivery box

For full delivery details please see our Delivery information page.



HOW DO YOU DELIVER?
We dispatch orders Monday – Friday.
Our standard delivery is via Royal Mail 2nd Class post which is estimated to take 2-5 working days for delivery.
Royal Mail Special Delivery is available as an upgrade if you are in a hurry to receive your parcel.
For full delivery details please see our Delivery information page.


CAN I ORDER A SAMPLE?
Yes, you can order one of our Sample Packs ... the Sample Packs contain mini samples of all 15 of our confetti colours. The petals are free, all we ask is for a £1.95 postage fee. With your Sample pack, you will receive a discount coupon. The coupon offers the £1.95 paid for your Sample Pack as a discount which can be used if you go on to place an order with us. For full details or to place an order for a Sample Pack.


HOW MANY PETALS WILL I NEED?
1 litre of petals will fill around 10 standard confetti cones (or 10 handfuls) ... depending on how generous you want to be.
As a guide - generally only around half the guests throw confetti (usually the ladies!).


WHEN SHOULD I ORDER?
Delphinium confetti will keep for around one year when stored correctly. Ideally orders should be placed around 4 weeks prior to wedding date to avoid any potential issues with postal delays.

If you are purchasing personalised / custom made items, please bear in mind the item(s) incur processing time prior to dispatch & will need to be ordered further in advance. During busy times I may become fully booked - to avoid disappoinment make sure to place an order in plenty of time - I recommend around 6-8 weeks prior to your wedding date.


HOW SHOULD I STORE MY PETALS?
Delphinium confetti will keep for around one year ... but we advise they be stored in a cool, dry place out of direct light.
The light will fade your petals & humidity encourages the petals to biodegrade.


ARE THE PETALS DYED?
No, the petals are 100% natural ... dried naturally so the petals keep their colours beautifully with no dyes added.


CAN I COLLECT MY ORDER IN PERSON?
If you live locally, you are welcome to collect in person.
Collection in person is via pre-arranged appointment only - please contact me to arrange a suitable collection time.


I HAVE CHANGED MY MIND, CAN I RETURN?
We understand that buying online you are not able to fully assess the goods you are buying prior to purchase, for this reason we offer an exchange/refund service should you change your mind. Please note, customised/personalised items cannot be returned.

Please contact us to arrange the return prior to posting the parcel back to us.

We ask that the products are returned within 14 days & that they must be unused & in their original packaging.

ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED / REFUNDED

Once returned items have been received we will issue a full refund for the item price (excluding any postage charges if applicable). Return postage charges are the responsibility of the customer.
We recommend that you obtain a Certificate of Posting from your post office & keep it in a safe place until we confirm receipt of the package.
Please remember to enclose a note so we are able to identify who the parcel is from with an indication of your preference for a refund or exchange.
Please remember we do offer a petal sample service, so that you can see a selection of the petals before you buy.
Please make your selection of petals from the samples ordering page. We do not offer a refund on our sample orders.
For full exchange/return details please see our Returns information page.


MY PARCEL ARRIVED DAMAGED, WHAT HAPPENS NEXT?
All orders are carefully packaged & parcelled for delivery. If you find anything to be damaged upon receipt of your order, please notify us within 24 hours. If possible, please take photos to show the damage - including any damage to the outer packaging (as this helps us claim for damage in transit). Once we have the photos, we will arrange a replacement.
For full exchange/return details please see our Returns information page.