Welcome to our newly redesigned website and the new name for Touch of Love!

FAQs

HOW MUCH IS DELIVERY?

We offer delivery both within the UK & international. For full delivery details & rates please see our Delivery information page.


HOW DO YOU DELIVER?
We dispatch orders Monday – Friday.
Our standard delivery is via Royal Mail 2nd Class post which is estimated to take 2-5 working days for delivery.
Royal Mail Special Delivery is available as an upgrade if you are in a hurry to receive your parcel.
International packages are usually sent Airmail Tracked/Signed.

For full delivery details please see our Delivery information page.


CAN I ORDER A SAMPLE?
Yes, you can order one of our Sample Packs ... the Sample Packs contain mini samples of our confetti petals. We have a selection of Sample Packs so there's sure to be one that meets your needs. With your Sample pack, you will receive a discount coupon which may be used if you go on to place an order with us. For full details or to place an order for a Sample Pack.


CAN I USE A SAMPLE PACK DISCOUNT CODE FROM TOUCH OF LOVE?
Yes, but you will need to contact me for assistance. The discount code you were given on Touch of Love will not work on our new website. Email me with your name (the name the Sample Pack was ordered under) & the sample discount code you were supplied so that I can check our records & issue you with a new code for our new site.

HOW MANY PETALS WILL I NEED?
This will depend on the type of petal you are looking at. See our petal information pages via the links below for full help & guidance on this:

Delphinium & Wildflower
Air-Dried Rose Petals
Freeze-Dried Rose Petals


SHOULD I CATER FOR ALL MY GUESTS?
Our general guidance ... not all of your guests will participate in confetti throwing, it's usually only around half the guests (usually the ladies!).


WHEN SHOULD I ORDER?
Our dried petal confetti will keep for around one year when stored correctly. Ideally orders should be placed around 4 weeks prior to wedding date to avoid any potential issues with postal delays.

If you are purchasing personalised / custom made items, please bear in mind the item(s) incur processing time prior to dispatch & will need to be ordered further in advance. During busy times I may become fully booked - to avoid disappoinment make sure to place an order in plenty of time - I recommend around 6-8 weeks prior to your wedding date.


HOW SHOULD I STORE MY PETALS?
The petals must be stored carefully. We advise they be stored in a cool, dry place out of direct light.
The light will fade your petals & humidity encourages the petals to biodegrade.


ARE THE PETALS DYED?
No, the petals are 100% natural ... either air-dried naturally or freeze-dried so the petals keep their colours beautifully with no dyes added. As there are no added dyes, there is unlikely to be any colour run.


CAN I COLLECT MY ORDER IN PERSON?
If you live locally, you are welcome to collect in person.
Collection in person is via pre-arranged appointment only - please contact me to arrange a suitable collection time.


I HAVE CHANGED MY MIND, CAN I RETURN?
We understand that buying online you are not able to fully assess the goods you are buying prior to purchase, for this reason we offer an exchange/refund service should you change your mind. Please note, customised/personalised items cannot be returned.

Please contact us to arrange the return prior to posting the parcel back to us.

We ask that the products are returned within 14 days & that they must be unused & in their original packaging.

ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED / REFUNDED

Once returned items have been received we will issue a full refund for the item price (excluding any postage charges if applicable). Return postage charges are the responsibility of the customer.
We recommend that you obtain a Certificate of Posting from your post office & keep it in a safe place until we confirm receipt of the package.
Please remember to enclose a note so we are able to identify who the parcel is from with an indication of your preference for a refund or exchange.
Please remember we do offer a petal sample service, so that you can see a selection of the petals before you buy.
Please make your selection of petals from the samples ordering page. We do not offer a refund on our sample orders.
For full exchange/return details please see our Returns information page.


MY PARCEL ARRIVED DAMAGED, WHAT HAPPENS NEXT?
All orders are carefully packaged & parcelled for delivery. If you find anything to be damaged upon receipt of your order, please notify us within 24 hours. If possible, please take photos to show the damage - including any damage to the outer packaging (as this helps us claim for damage in transit). Once we have the photos, we will arrange a replacement.
For full exchange/return details please see our Returns information page.