We aim to dispatch most orders within 1-3 business days*, once payment is received.
*Custom-made to order & personalised items carry a longer processing timescale – see details at the end of this paragraph - if you are unsure whether an item is custom made to order, please contact me to clarify. These items are not available for next day delivery – but you are welcome to select a Next Day Delivery service if you wish to speed up the arrival of your parcel once it is ready for dispatch.
Processing timescales may be longer during the peak wedding season.
We recommend you select a Next Day Delivery option if you are placing an order less than 5 business days before the wedding date, for your peace of mind.
Custom-made to order / Personalised items
This includes any items that require time to craft & create prior to dispatch. For example - sets of organza bags filled with confetti / envelopes filled with confetti / envelopes or poppers with personalised designs etc.
Most of the time you will need to allow 3-7 business days for your order to be created & prepared for dispatch. However, at peak times we can be very busy, so you may need to allow up to 10 business days for us to prepare your order.
If it is peak wedding season & you are in hurry to receive your order, please contact us to make us aware that you are in a hurry & to confirm whether it will be possible to prepare your order within the given timescale.
If you are at all confused about this, please contact me to clarify for you.
Delivery Costs - UK
Standard UK Delivery
Free Delivery for Sample Packs
£1.95 for orders up to £9.99
£3.95 for orders over £10
Free Standard delivery for orders over £100*
*Free delivery over £100 excludes Sample Packs
Standard UK delivery is via Royal Mail 2nd Class Post which is estimated to take 2-5 business days.
Please note: Royal Mail do not consider a parcel lost until 10 business days after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed. If you are in a hurry to receive your parcel, we recommend you upgrade your postage to an express method which is guaranteed.
Next Day Special Delivery Service by 1pm (Monday – Friday)
This service is charged at £7.95 & is available if you place your order before 1pm (orders placed after 1pm or over the weekend/bank holiday will be dispatched the following business day).
Your order will be dispatched via Royal Mail Special Delivery – this service is guaranteed to be out for delivery the following business day after posting.
If your order is dispatched on a Friday - the parcel will be out for delivery on Monday.
Please note: next day delivery is not available for custom made / personalised items as they need time for creation. You are welcome to select next day delivery to speed up the delivery of your parcel once it is ready for dispatch, but please allow up to an additional 10 business days for your order to be created & prepared for dispatch.
Delivery Costs - Overseas
Overseas Delivery Costs – estimated delivery 7-10 business days.
Delivery charges for parcels overseas will be influenced by the size / quantity.
International packages are dispatched via Airmail Tracked & come with tracking reference numbers.
Please note: personalised items are custom made to order so please allow up to an additional 10 business days for them to be created & prepared for dispatch.
Airmail Postage Charges (per delivery box):
Europe £12.00 per airmail delivery box
Zone 1 (e.g. US, Canada) £16.50 per airmail delivery box
Zone 2 (e.g. Australia, New Zealand) £18.00 per airmail delivery box
In the event that your order will require more than one delivery box, we will contact you to arrange payment for additional shipping charges before any work commences on your order. If you are placing a larger order you may wish to contact us prior to placing your order to confirm total shipping charges.
Please note: Airmail parcels are not considered lost until 20 business days after posting. For this reason, we are unable to arrange a refund/replacement until this time has lapsed. If you are in a hurry to receive your parcel, you may prefer to contact us for alternative delivery options.
Collection in Person
If you live locally, you are welcome to collect in person & save on postage costs.
Collection in person is via pre-arranged appointment only - please contact me to arrange a suitable collection time