By using this website and placing an order, you agree to the terms & conditions set out below.

We may revise these terms and conditions at any time.

How to order

You can place an order from The Dried Petal Company online via our website www.driedpetalcompany.com

In the unlikely event we are out of stock & unable to fulfil your order within the quoted timescales, we will contact you to ask your preference for refund or to wait for the stock to arrive.

Personalised / Custom-made to order items

When placing an order for personalised items, please check all wording, capital lettering & spellings very carefully. The Dried Petal Company cannot be held responsible for errors identified after work has commenced. Any alterations after this time will be charged according to work already completed. Proofs are not usually created for layouts - if you do wish to view a proof of the layout, please contact us when you place your order to request this. Samples are available to purchase which let you view an non-personalised example of the product prior to making a purchase.

Personalised items & other items that are custom made to order incur extra processing time - please allow 5-10 business days for them to be created & prepared for dispatch. During peak wedding season processing times may be longer – where this is the case, there will be notification on the website & at checkout so that you are aware before you purchase.

Please bear in mind that especially long or short names or dates will alter the appearance of your personalised product. 

Occasionally it might be necessary to alter the date layout (particularly with cones) to create a better finish for the personalisation - for example, to make the design appear more balanced/even it may be necessary to lengthen or shorten the format of the date.

As your customised accessories are personal to you & time has been used in creation of the product, any orders cancelled once work has commenced will be charged appropriately to the work already carried out. If all work has been completed, the order will be charged in full.

Designs are copyright © The Dried Petal Company

Prices

We reserve the right to alter prices without notice at any time

Payments

  • Credit / Debit Cards

We accept payments via Credit/Debit Card. Our card payments are securely processed by Stripe

  • Cash

You are welcome to pay by cash on collection

How we use your details

We only send email communications in relation to your order. Your personal details, as supplied with your order, are only stored by us for the purpose of financial records & accounts for tax purposes. You can find out more in our Privacy Policy & Cookies Policy.

Dispatch Timescales

We aim to dispatch most orders within 1-3 business days*, once payment is received.

*Custom-made to order & personalised items carry a longer processing timescale – see full details on our Delivery Terms & Conditions page - if you are unsure whether an item is custom made to order, please contact me to clarify. These items are not available for next day delivery – but you are welcome to select a Next Day Delivery service if you wish to speed up the arrival of your parcel once it is ready for dispatch.

Processing timescales may be longer during the peak wedding season.

We recommend you select a Next Day Delivery option if you are placing an order less than 5 business days before the wedding date, for your peace of mind.

Delivery

Please refer to our Delivery Terms & Conditions for full details

Returns / Exchanges

We understand that buying online you are not able to fully assess the goods you are buying prior to purchase, for this reason we offer an exchange/refund service should you change your mind.

Please note: Customised/personalised items cannot be returned.

Refunds are not given for personalised items, as per the Department for Business Innovation & Skills document, Consumer Contracts Implementing Guidance December 2013 Section H 6. This is because the item has been custom made for you.

Samples are also excluded from our normal returns policy.

Please contact us to arrange the return prior to posting the parcel back to us & we will supply full return details.

Please notify us that you wish to return your order within 14 days of receipt. You then have 14 days to return the item to us - it must be unused & in their original packaging.

ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED / REFUNDED

Once items have been received we will issue a full refund for the item price (excluding any postage charges). Return postage charges are the responsibility of the customer.

We recommend that you obtain a Certificate of Posting from your post office & keep it in a safe place until we confirm receipt of the package. You will need this should the package go missing in transit.

Please remember to enclose a note (or return to sender details on the package) so we are able to identify who the parcel is from with an indication of your preference for a refund or exchange. 

Please remember we do offer a petal sample service, to give you the opportunity to see a selection of the petals before you buy … hopefully avoiding the need to return.

Last Updated March 2020