By using this website and placing an order, you agree to the terms & conditions set out below.
We may revise these terms and conditions at any time.
How to order
You can place an order from The Dried Petal Company online via our website www.driedpetalcompany.com
In the unlikely event we are out of stock & unable to fulfil your order within the quoted timescales, we will contact you to ask your preference for refund or to wait for the stock to arrive.
Personalised / Custom-made to order items
When placing an order for personalised items, please check all wording, capital lettering & spellings very carefully. The Dried Petal Company cannot be held responsible for errors identified after work has commenced. Any alterations after this time will be charged according to work already completed. Proofs are not usually created for layouts - if you do wish to view a proof of the layout, please contact us when you place your order to request this. Samples are available to purchase which let you view an non-personalised example of the product prior to making a purchase.
Personalised items & other items that are custom made to order incur extra processing time - please allow 5-10 business days for them to be created & prepared for dispatch. During peak wedding season processing times may be longer – where this is the case, there will be notification on the website & at checkout so that you are aware before you purchase.
Please bear in mind that especially long or short names or dates will alter the appearance of your personalised product.
Occasionally it might be necessary to alter the date layout (particularly with cones) to create a better finish for the personalisation - for example, to make the design appear more balanced/even it may be necessary to lengthen or shorten the format of the date.
As your customised accessories are personal to you & time has been used in creation of the product, any orders cancelled once work has commenced will be charged appropriately to the work already carried out. If all work has been completed, the order will be charged in full.
Designs are copyright © The Dried Petal Company
We reserve the right to alter prices without notice at any time
- Credit / Debit Cards
We accept payments via Credit/Debit Card. Our card payments are securely processed by Stripe
You are welcome to pay by cash on collection
- Payment Plans
We offer Payment Plan options with payments taken monthly or bi-monthly on your chosen date, over a timescale requested by you.
The first payment is taken at the time of setting up the plan & acts as a deposit - please note the deposit is non-refundable.
Products remain the property of The Dried Petal Company & will not be dispatched until payment is received in full.
There is a small fee for setting up a Payment Plan of £2.50. This is to cover the extra transaction fees created from multiple payment transactions.
To set up a Payment Plan - in section 4 the 'Payment' section at checkout, simply select the 'Payment Plan' payment option. This allows you to complete your order & submit it to us without making a payment. Once we receive the order, we'll be in touch via email to arrange the details, set up the plan & organise your deposit payment (if you don't see an email, check your spam/junk folder as they sometimes go in there).
We'll need to know:
- The frequency of payment (monthly or bi-monthly)
- The date you would like to make the payment (for example, some people like to pick a date around payday)
- The timescale for the plan (how many months you wish to spread the plan over)
Full details of the Payment Plan can be viewed via our Pre-Order Service & Payment Plan page
How we use your details
We aim to dispatch most orders within 1-3 business days*, once payment is received.
*Custom-made to order & personalised items carry a longer processing timescale – see full details on our Delivery Terms & Conditions page - if you are unsure whether an item is custom made to order, please contact me to clarify. These items are not available for next day delivery – but you are welcome to select a Next Day Delivery service if you wish to speed up the arrival of your parcel once it is ready for dispatch.
Processing timescales may be longer during the peak wedding season.
We recommend you select a Next Day Delivery option if you are placing an order less than 5 business days before the wedding date, for your peace of mind.
Please refer to our Delivery Terms & Conditions for full details relating to domestic & international deliveries.
Sending greetings cards directly to recipient
If you would like us to send the card directly to the recipient, you can ask us to perform this service by checking the box on the greeting card product page when asked if you would like the card sending directly to you, or to your recipient. If you wish to use this service, you will need to upgrade your purchase to 'Add a message' so that your message is printed inside the card (so that the recipient knows who it's from!). We will pop the card into its envelope & print the recipient's address onto the envelope & send the card directly to them. For this service, please remember to supply the recipient's address as the delivery address at checkout.
Please note: we are unable to guarantee delivery on a specific day with the standard Royal Mail services (1st or 2nd Class) as these services only carry estimated delivery timescales - we are not responsible for any delays in transit.
Returns / Exchanges
We understand that buying online you are not able to fully assess the goods you are buying prior to purchase, for this reason we offer an exchange/refund service should you change your mind.
Please note: Customised/personalised items cannot be returned.
Refunds are not given for personalised items, as per the Department for Business Innovation & Skills document, Consumer Contracts Implementing Guidance December 2013 Section H 6. This is because the item has been custom made for you.
Samples are also excluded from our normal returns policy.
Please contact us to arrange the return prior to posting the parcel back to us & we will supply full return details.
Please notify us that you wish to return your order within 14 days of receipt. You then have 14 days to return the item to us - it must be unused & in their original packaging.
ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED / REFUNDED
Once items have been received we will issue a full refund for the item price (excluding any postage charges). Return postage charges are the responsibility of the customer.
We recommend that you obtain a Certificate of Posting from your post office & keep it in a safe place until we confirm receipt of the package. You will need this should the package go missing in transit.
Please remember to enclose a note (or return to sender details on the package) so we are able to identify who the parcel is from with an indication of your preference for a refund or exchange.
Please remember we do offer a petal sample service, to give you the opportunity to see a selection of the petals before you buy … hopefully avoiding the need to return.
Last Updated February 2021